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PLC Support

Your machines.Your software.Your control.

Practical PLC support for your production. Fault finding, software backups, programme changes and help getting your equipment running again.

The software team

Direct access to the people doing the work.

Contact your programmer directly, or use plc@srsolution.dk if you need help finding the right person.

What we do

Support around your equipment.

Fault finding & recovery

We investigate faults, alarms and machine sequences, working with your team to understand the cause and agree a controlled return to production.

Software & backups

We review available PLC and HMI projects, software versions, licences and access. We help plan backups, storage and the checks needed for recovery.

Programming & upgrades

Programme changes, HMI adjustments and support with control-system upgrades. Scope, testing and production requirements are agreed before work starts.

Remote & on-site support

Online support where suitable access is available, and hands-on help on site. We coordinate software work with the mechanical and electrical parts of the job.

News & insights

From our work. For your production.

Practical notes from the software team, with more detail on the topics we share in our newsletters and on LinkedIn.

Software & backups

Take control of your machine software & backups

A customer asked us to review their machine PLCs and cybersecurity. Their priority was clear: keep software and backups in-house, understand access to the machines, and have a practical recovery plan for power outages or network problems.

Following our newsletter of 14 October, here is what a useful machine and backup review should cover.

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Know what is installed

Build an overview of critical controllers and operator panels, the software they use and their support status. Record which projects and backups are available, where they are stored and who can access them.

Make the backup usable

A file on a laptop is only part of the picture. Check which software versions, licences and access details are needed, who is responsible for keeping copies up to date, and how they are stored securely in-house.

Plan the recovery

Agree how recovery will be checked and what is needed if a controller fails or a network connection is lost. Check critical spare parts, quoted lead times and suitable on-site stock. Any recovery test on production equipment needs an agreed plan and the right operating conditions.

Understand external access

Review how machines connect to the network, who has external access and which connections the equipment depends on. Make responsibilities clear and identify the questions that need input from your IT team.

Leave with clear next steps

The result should be a prioritised action plan: what needs attention first, who takes responsibility and what happens next. The scope depends on your equipment and the information available.

Discuss a machine & backup reviewRead the original newsletter
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Let’s look at your machines.

Send the machine type, a short description and any relevant alarm information. We will take it from there.

Email the software team
Call for support+45 55 29 90 50